A Message To Our Clients About Reaching Out To Our Team…
As all of our clients are aware, the eviction process in Colorado (and in each County therein) has changed significantly over the last few years and, as a result of all these changes, our methods for communicating with our clients have evolved.
As such, we wanted to provide our clients with a quick guide on our new communication processes, so you can be sure you’re directing all your communications (eviction-related and otherwise) to the right place. This will help us serve you better.
Also, please note that when you email us with a new eviction case, situation, or other question, it will assist us to only send the message once to the appropriate party. Sending a particular message to multiple recipients at the Firm, sending a message several times, and/or CCing several different email addresses can lead to confusion, duplicative work, and delays in helping respond to you. If you reach out, we assure you that someone will follow up with you as soon as we are able to help.
NEW EVICTIONS: DEMANDS FOR RENT (EXISTING CLIENTS)
If you are an existing client and have a new Demand for Rent to file, please email your demand to ONE of the team members below. They will follow up as soon as your cases are processed.
You can currently reach our Evictions team at firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com or firstname.lastname@example.org.
Typically, a client/community will develop a rapport with one member of our team. If there’s a person on the Evictions team that you’ve communicated with before about your cases, it’s usually best to keep working with that team member as you submit new eviction cases since they will be most familiar with the particular nuances of your company/community.
Communication Regarding the Receipt of Your Demand
Based on changes to the law enacted in 2021, we almost never process eviction cases the same day we receive Demands from clients. Generally, Demands are processed within 3 to 4 business days of receipt. This will not get shorter in the future because of how the changes to the law (and those instituted by the Courts) affect our ability to process and file your case.
You will receive an email from one of the Eviction Department staff members as soon as your Demand is processed, and you’ll receive another email with a Confirmation Report once the case is actually filed. This is your confirmation that we received your Demand, and you should receive this email within 3 to 4 business days from the time we receive your Demand.
Email and fax are very reliable. If you emailed or faxed us your Demands, we almost certainly received them. We respectfully request that you do not follow up regarding your Demand for at least 5 business days from the date you sent them.
Further, please do not email multiple people at the Firm about your Demands (or anything else). Emailing additional staff, attorneys, or departments about any issue only causes further delays. Following this protocol is the single biggest thing you can do to help us streamline communications with all of our clients, because it eliminates a huge volume of unnecessary emails.
Finally, if following up about a faxed Demand please send your follow-up emails only to email@example.com.
EVICTIONS CASE UPDATES
The most current, up-to-date information about all of your processed eviction cases can be found on our Client Portal; if there is no update on the Client Portal, then the court has not entered or updated your case.
To access the Client Portal, (1) log into the website, (2) click the Client Portal link at the top of the screen, and (3) then click the “Click Here to View Your Cases” link. If you do not find this link, please email firstname.lastname@example.org for assistance.
For a full walkthrough of everything you’ll be able to see and do on the Client Portal, please watch this video tutorial: https://www.thslawfirm.com/video/client-portal-tutorial
If you have not already registered for access to our website, you can do so here: thslawfirm.com/register
Since the beginning of 2020 the eviction case process does not, and never will, progress as quickly as it did before. Both the Colorado laws and the county court filing procedures have changed significantly. Our staff is following up with the courts about your cases EVERY DAY and will update the Client Portal in real-time as soon as they have confirmation from the court that your judgment has entered. This process varies by county and can take between 3 to 15 days from the appearance date for a judgment to enter. If you do not see an update to your case on the Client Portal, it means we have not received any changes or updates from the court.
The Client Portal on THSLawFirm.com is always the best place to get up-to-date information about your eviction cases, and the best place to send us your updates as cases progress (e.g. notifying us a resident has paid or moved). The Client Portal provides our clients with up-to-the-minute information from our case database, so you can always rely on our site for the most current status of every case.
If you have a new Situation to send to our team, you have two options:
#1 Client Portal: To submit a Situation on the Client Portal, (1) log into the website, (2) click the “Client Portal” link at the top of the screen, (3) click the “Click Here to View Your Cases” link, (4) click “+ New Situation”, and (5) complete the form.
If you do not find this link, please email email@example.com for assistance.
#2 Email Submissions: Email your Situation to firstname.lastname@example.org
At TS, we strive to provide proactive legal solutions to our clients; we’re here to help when an eviction or other legal action is necessary, but sometimes the right advice up-front can help you avoid a difficult situation altogether. To this end, we created the TS Situations Department to ensure that all of our eviction clients are able to get their quick legal questions answered personally by one of our attorneys so they can be sure they’re doing the right thing when issues arise.
If you are a current eviction client or TS All-Access Pass subscriber, you can send all your day-to-day legal questions to our Situations team and they will have the next available attorney contact you to answer their question free of charge (usually within 24-48 hours).
If you’d like to contact us about a recent invoice or have any questions about your account, please contact our billing department at email@example.com