The hallmark of TS is Client Service. For over two decades, clients have been calling the Firm, greeting us with the same four words, “I’ve got a situation.” In the November & December edition of the Landlord News we announced a contest, for clients to guess the date and time the ‘TS’ Situation Board would [...]
Nobody likes losing a good customer, but somehow the multi-family housing providers retention average is not that great. Statistics indicate that about half of the industry’s tenants will not be signing another lease with their current community. In fact, in February of 2016 MPF Research, a division of Real Page, reported that Metro Denver had [...]
Shooting incidents are broadcast almost daily in any news cycle. It is unfortunate that it is a reality. You don’t want you or your staffs to become desensitized to this topic or to work in fear. The topic in itself is scary. Given today’s climate of more frequent workplace violence, things like this, unfortunately, have [...]
Immigration is a subject that lately has generated significant debate at the federal level and local level. As efforts to regulate immigration in Congress continue to stall, state and local policymakers are weighing in on the issue on a more frequent basis. While the issue is being used as a political football at all levels [...]
It is hot in Colorado and that means many community pools are quite popular this time of year. If pools are busy, there are bound to be situations that will develop. We get to hear about people behaving poorly, from unsupervised children to trespassers. Pools’ presence are a valuable amenity for communities, however pools also [...]
Successfully dealing with difficult resident conflicts requires property management teams to stay proactive and to anticipate all possible scenarios that can alleviate the fallout caused by disagreement with the tenant. Conflict is inevitable. Regardless of the community you manage, challenges will occur and often will involve your residents. These conflicts can range from minor, run-of-the-mill [...]
All landlords can describe situations where they just knew a problem tenant situation was brewing, as the hours and days of effort to address the matter accumulated. Yet, when they look back at the tenant file, they see little (if any) documentation of their efforts to address the problem – a situation that may very [...]
If you are in the industry long enough, you will inevitably experience a maintenance request that requires the assistance of a 3rd party vendor. Whether it is a plumbing, HVAC, restoration, or roofing issue, in-house maintenance can’t be expected to specialize in every type of repair or have all of the equipment necessary to complete [...]
Mark N. Tschetter, Senior Managing Partner and Founder of Tschetter Hamrick Sulzer was inducted into the Apartment Association of Metro Denver (AAMD) Hall of Fame at their Annual Awards Dinner on June 24th. Attendees at the event were treated to a multi-media presentation of pictures and sound that featured candid photos representing a look into [...]
With 2 billion users on Facebook and 328 million on Twitter, apartment owners cannot ignore social media if they want to create brand awareness. Social media can drive traffic to an apartment community’s website. Quality, clickable content [with pictures] will generate interest that will entice prospects to call or schedule a tour to see your [...]