Yearly Archives: 2019

Appealing to Tenants At Renewal Levels

November 1st, 2019|

Nobody likes losing a good customer, but somehow the multi-family housing providers retention average is not that great. Statistics indicate that about half of the industry’s tenants will not be signing another lease with their current community. In fact, in February of 2016 MPF Research, a division of Real Page, reported that Metro Denver had [...]


October 1st, 2019|

Shooting incidents are broadcast almost daily in any news cycle. It is unfortunate that it is a reality. You don’t want you or your staffs to become desensitized to this topic or to work in fear. The topic in itself is scary. Given today’s climate of more frequent workplace violence, things like this, unfortunately, have [...]

Resident Immigrant Status

July 10th, 2019|

Immigration is a subject that lately has generated significant debate at the federal level and local level. As efforts to regulate immigration in Congress continue to stall, state and local policymakers are weighing in on the issue on a more frequent basis. While the issue is being used as a political football at all levels [...]


June 1st, 2019|

It is hot in Colorado and that means many community pools are quite popular this time of year. If pools are busy, there are bound to be situations that will develop. We get to hear about people behaving poorly, from unsupervised children to trespassers. Pools’ presence are a valuable amenity for communities, however pools also [...]

Dealing With Difficult Resident Conflicts

March 15th, 2019|

Successfully dealing with difficult resident conflicts requires property management teams to stay proactive and to anticipate all possible scenarios that can alleviate the fallout caused by disagreement with the tenant. Conflict is inevitable. Regardless of the community you manage, challenges will occur and often will involve your residents. These conflicts can range from minor, run-of-the-mill [...]

Effective Documentation Means
 Victory For The Landlord

January 10th, 2019|

All landlords can describe situations where they just knew a problem tenant situation was brewing, as the hours and days of effort to address the matter accumulated.  Yet, when they look back at the tenant file, they see little (if any) documentation of their efforts to address the problem – a situation that may very [...]